Frequently Asked Questions
- Does SMS sell seat covers?
We typically only sell yardage, however we will in most cases make seat covers upon request. We believe there are plenty of good, fair priced, auto trimmers that do an excellent job of sewing and installing the upholstery, and we recommend most people go this route. However if you do want us to make covers, we will likely need your original covers from which we will make patterns.
- Many suppliers claim to have large inventories of cloth and vinyl. How does SMS compare?
We have acquired the largest inventory of auto cloth and vinyl in the world. Our owner has personally visited every major old car upholstery supplier in the United States, and SMS has several times the inventory of the next largest competitor. Chances are, we have what you need and if we don't, we have the resources to get it for you.
- How much material do I need to order?
Our knowledgeable staff knows how much you will need for your particular car. There is no need to go to the car and take measurements or to have an upholsterer estimate.
- Does SMS ship to other countries?
Yes! We will ship anywhere in the world, and we give the customer many different international shipping options to fit their time and budgetary requirements. In fact, a large percentage of our business comes from overseas. We also send samples internationally, free of charge.
- What forms of payment does SMS accept?
We accept all major credit cards, money orders/cashiers checks, cash from walk-in customers, and PayPal (foreign transactions only).
- Is there a minimum amount of material I must order?
Our minimum cut on cloth and vinyl orders is 2/3 yard. We measure all of our cloth and vinyl by the running yard, which means a yard up the roll by the width of the roll. Roll width varies, but vinyl is usually 54" wide and cloth is often 60" or more wide. For leather orders, we sell by the hide or half-hide. Please contact us for more details.
- How do I return an order?
The customer is responsible for checking the content of any package received from SMS within 5 days of delivery. If your order is incorrect, please e-mail us at email@example.com or call us at (503) 263-3535. We will correct the error as quickly as possible. If we are unable to correct the error, we will issue a refund. If the customer declines to allow us the opportunity to fix the error, a credit towards a future purchase will be issued. If the customer receives the correct merchandise but then chooses to return it for whatever reason, they will be issued a credit towards a future purchase. For returns on custom made items, please see the information in the Custom Made Items section below.
- Can I get samples of the materials before I place an order?
Yes, we gladly send samples of our fabrics for your approval. We want to make sure you know what you are ordering before the order is placed. Please fill out a sample request form online to receive the quickest service. Feel free to also call us or send us a sample request in the mail.
- Does it cost me any money to receive samples?
No, SMS has always provided free samples of our materials. Fill out our online sample request form or give us a call, and we will send you correct samples for your car. If you require large samples, a small fee will be charged since we are making significant cuts into our merchandise.
- What if I don't know what goes in my car?
SMS has the largest reference library in the industry. We have brochures, sample books, and dealer color and upholstery albums from every year of American car from 1950 to 2000, plus some newer and older. Also try our new search feature to browse a partial selection of the materials available for your car.
Custom Made Items
- How long does it take for reproduction cloth to be made?
Custom manufactured cloth takes time to complete. That being said, this is a complicated process and can take anywhere from a few weeks to a few months depending on the specifics of your order. You will be provided with a time estimate at the time of order and we are happy to update you periodically on the progress.
- Do reproduction cloth and vinyl look different than the original?
Our reproduction cloth and vinyl are virtually identical to the originals. We do not approve a design until we are confident our customers will be satisfied.
- How long does it take for door panels to be manufactured?
As with custom cloth, door panel manufacturing takes time. With the capability to make over 2000 different door panels, we do not mass produce our door panels; they are all custom made by hand once ordered. SMS door panels are complete and ready to install, including all original metal pieces reinstalled. We also use exact cloths and vinyls that match factory original, not just something close as our competitors do. This means that it typically takes several months for door panels to be completed.
- How long does it take for headliners to be manufactured?
SMS headliners are now made right here in house. This means we have drastically reduced the time it takes to fill an order, while at the same time increasing quality and ensuring only the correct materials are used. Headliners usually ship within 2-3 weeks of ordering.
- How long does it take for leather to be manufactured?
Leather orders typically take around 6-8 weeks. These are custom colored and grained hides made right here in the USA, specifically for your car and your car only. Because of this, once a leather sample has been approved for production, the order cannot be cancelled.
- Returns & Exchanges
Custom made items cannot be returned for a refund because they have been specifically made for your order. In most cases, we will issue a partial credit towards a future purchase for a returned item. Please double and triple check ahead of time that you are ordering your product for the correct car. SMS will, of course, correct any mistakes in a custom made product free of charge.
- How long will it take for my order to ship?
Cloth and vinyl orders that are in stock typically ship within three to five days. Headliners typically will ship within two weeks. However, sometimes estimated ship times will be longer. In these cases, our customer service staff will notify you of the current estimated shipping times when you place an order. Door panels take many weeks and you will be given an estimated timeframe for completion when you order.
- How do I check on the status of my order?
For the quickest service, e-mail us at firstname.lastname@example.org. If you don't have e-mail, you can call us at (503) 263-3535 between 8:30AM and 5:00PM Pacific time Monday through Friday.